Moshtix Private Resale

Your ticket holders can now sell their tickets directly to their friends, family or colleagues using Moshtix's new Private Resale Feature. 

What (does it do):

• Allows fans to list their ticket for resale, and provides them a unique link to share with their buyer directly.
• Gives fans more control and flexibility over the sale of their tickets if they can no longer make an event.
• Allows event organisers to offer resale up to and during the event so fans have even more flexibility.

Limitations

Is there anything important that this cannot do?

• Resale tickets are currently only discoverable via the private link. You cannot search for resale tickets on the Moshtix website or event pages without this link.
• Customers cannot list a ticket for resale while that ticket is currently subject to a Ticket Return request. 

Does this need to be implemented by a Team?

• Private Resale by default is enabled for all ticket types on all events. To enable only certain ticket types, please speak with your Client Manager

Does this have a Paid component or a Cost associated with it?

• Yes there is a service fee for the facilitation of the resale for fans/customers. This is applied per ticket and is displayed when listing tickets for resale.
• The service fee will be deducted from the resale sale price before it is paid to the buyer.
• This does not have a paid component for clients to offer resale on events. 

Does this functionality need approval?

• This functionality will be enabled by default across all ticket types/events/clients. To have this disabled, or to have only certain ticket types enabled, you will need approval from your Client Manager. 

FAQ's 

• Q: How does a ticket holder buy a resale ticket?

  • A: To buy a ticket that has been listed for resale, the buyer will need to visit the unique resale link that the seller has provided. Click that to find the resale tickets, select the tickets you want to buy and complete your purchase on the Moshtix purchase flow.

• Q: Can the ticket be listed for any price?
  • A:  When listing a ticket for resale, the seller can list it for up to 110% of the price they paid for the ticket (excluding any transaction fees, delivery fees and optional ticket upgrades paid).

• Q: Can I offer resale on my event the whole time?
  • A:  Resale can be made available at all times, even during your event! Any ticket that has been scanned is not able to be listed for resale, or purchased via resale.  

• Q: How much does it cost ticket holders to resell a ticket?
  • A: There is a service fee applicable when listing tickets for resale which will be deducted from the resale ticket price paid by the buyer. The service fee is applied per ticket listed, and is displayed when listing the ticket so the seller can see exactly how much they will receive from the sale of their ticket.

• Q: Can a ticket holder list a ticket for resale if they have also requested a return?
  • A: No, a ticket can either be returned or listed for resale but it cannot be put up for both at the same time
• Q: Can I have only certain ticket types enabled for Private Resale on my event?
  • A: Yes! please reach out to your Client Manager and they can assist you.