Ticket Return

Ticket Return provides an option of flexibility for fans if they can no longer attend your event and gives them the opportunity to get their money back (less a service fee). Returned tickets are added back to the event inventory and listed for sale at the current price for that ticket type, allowing you as the client to customise ticket pricing based on demand.

What (does it do):

• Requesting a ticket return, returns the customers ticket back to Moshtix / the Event Organiser for a refund less a service fee. 
• Refunds are only processed if the returned ticket can be resold by Moshtix to another fan. 
• Returned tickets may be offered for sale at the current price for that ticket type on the event (which may be higher than the original purchaser paid). 
• If the returned ticket cannot be resold then the ticket remains valid for the event and is not refunded. 

Who (best events/time to use it):

• Fan's with tickets to hot selling events
• Events with high demand for tickets

Limitations

Is there anything important that this cannot do?

• It is still a conditional refund, which means refunds cannot be processed to the fan requesting a return until/unless their returned ticket is able to be on sold via the event page.
• This will not allow the fan to have a friend or connection purchase their ticket directly, and will depend on general demand for tickets for the event.
• Returned tickets are not identified on event pages as separate from primary inventory.
• Customers cannot request a Ticket Return at the same time as a Resale listing for that ticket is active.

Does this need to be implemented by a Team?

• Yes, this will not be automatically applied and will only be enabled on specific events at the request of the Client. 

Does this have a Paid component or a Cost associated with it?

• Yes, there is a fee associated with facilitating a Ticket return, which will be deducted from the refund to the original customer. This is defined on the configuration in the event build and will be displayed to the original customer when submitting a return request.

FAQ's 

• Q: What will happen to a returned ticket if it is not sold before the end of the return window?
  • A: Any tickets still pending a return will remain valid for entry into the event, or can be listed for resale after the return window has closed.
• Q: Can a customer list a ticket for resale if they have also requested a return? 
  • A: No, a ticket can either be returned or listed for resale but it cannot be put up for both at the same time.

• Q: How does a ticket holder know if their ticket has been returned and refund is being processed? 

  • A: Once the ticket has been purchased and the return request processed, ticket holders will be able to view the status of the ticket under MY ACCOUNT > Manage Orders. The ticket status will update to "Return Processed" once the ticket has been purchased and the refund (less the service fee) processed.  

• Q: How much does it cost to return a ticket? 
  • A: A ticket return service fee is configured by the Event Organiser and displayed when submitting a return request. The service fee is deducted from the refund amount. 

• Q: Is there any difference in buying a returned ticket versus a normal one? 
  • A: No, all returned tickets hold the same value as normal tickets and are offered for the current price of the returned ticket type.