Complimentary SMS Reminders

Every Moshtix order with a valid mobile number now includes a complimentary SMS event reminder — no opt-in required. Get your tickets via email and receive an automatic reminder with everything you need for event day, delivered straight to your phone.

What (does it do):
All eligible Moshtix orders (where a valid mobile number is entered) include a complimentary SMS event reminder sent ahead of the event. Fans no longer need to opt in — the reminder is automatically sent to the mobile number provided at checkout. Tickets are still delivered via email confirmation; the SMS serves as a timely reminder with key event details and a ticket link.

Why (use it):

• Receive an automatic reminder with your ticket link ahead of every event — no action required.
• Reduce the chance of missing or forgetting your event with a timely SMS reminder.
• No more searching through emails on event day — your ticket link is one tap away.

Who (best events/time to use it):
This is available to all fans on all events within eligible countries.

Key highlights

1. Complimentary by default: Every fan receives a free SMS event reminder on every order — no extra cost, no opt-in required.
2. Attendance confidence: Backed by data showing a ~5% reduction in no-shows for orders with SMS reminders, this ensures more fans arrive prepared and on time.

3. Reduced support contacts: Fans arriving with their ticket link already in hand means fewer last-minute support contacts for lost or missing tickets.

    

Requirements & Limitations

Is there anything important that this cannot do?

• SMS is only supported for Australian and New Zealand numbers. Other international numbers will still receive tickets and event reminders via email.
• SMS messages are not customisable and will include the Event Name and Event Date within the SMS character limit.
• Event names that exceed 35 gsm characters will be excluded and replaced with a generic message.
• SMS messages do not apply to Complimentary tickets issued via the Moshtix Control Room as mobile numbers are not captured.

Does this need to be implemented by a Team? No, this is enabled on all events where supported.

Does this have a Paid component or a Cost associated with it? No. SMS event reminders are now complimentary and included automatically with every order at no cost to the fan.

Event Reminder SMS timing: The Event Reminder SMS will be sent at the interval set on the event under "Reminder Emails".

How (to use):

Enter a valid mobile number during checkout. An SMS event reminder will be automatically sent to that number ahead of your event — no opt-in required. Your ticket confirmation will still be delivered via email.

FAQ's