Membership Groups

How to create, maintain and edit Membership Groups for your Ticket Holders in the Moshtix Control Room. 

1) Log In to your Moshtix Control room. Not sure how? See our helpful, 'How to Log In' guide here.

2) Once logged in, navigate to Account> Manage Membership via the menu on the left hand side.

Note - This section will also host membership groups created by using the Waitlist feature on your events. 

On the top right hand corner you will see an option to Create a new Membership Group.

3) Add the name you'd like to give the Membership Group (Keep in mind - your ticket holders will be able to view the group name they're added to)

4) Once you have hit save, click on the below icon to add or edit the Membership Group. 

From there you can download and fill in the template to add customer emails. The data you'll add will start from the 2^nd row and the word 'Emails' needs to remain in Box A1. Once your file is ready (remember to keep it in csv format) click on Choose File and Upload. The emails will then be loaded into the Membership Group. 

You can add additional emails at any time by clicking on the below:

You can also download your full list of customers or delete email addresses from this screen as required. 

If you have created this Membership Group to notify specific ticket holders only regarding important event updates, you will find your Membership Groups here:

(Please note the Event Update Mailer is intended for transactional or customer service-related emails and may not include marketing related content, marketing emails may only be sent to customers who have a valid marketing consent flag and should not be sent using this tool)

- If there are any membership emails in waiting it simply means the customer needs to create a Moshtix Account.

If you have any further questions regarding Membership Groups, please email your Client Manager. If you are unsure who this is, you can click on GET SUPPORT on the bottom left hand side of your Control Room.