What: Questionnaires allow clients to collect information from customers during checkout. Questions can be targeted to specific ticket types, only appearing when the relevant ticket type is in the customer's order.
Why: Streamline the checkout experience by surfacing only relevant questions, reducing friction for customers who do not need to answer them.
Who: Best for festivals with camping or add-on tickets, racing events with food and beverage packages, and any event where different ticket types require different customer information.
Requirements & Limitations
- Up to 5 questions per event (3 x multiple choice, 3 x open-ended).
- Ticket type targeting is optional. If no ticket type is set on a question, it displays for all orders (existing behaviour unchanged).
- Moshtix Control Room - Event build access is required.
How (to use)
| Setting up a Ticket Type Targeted Question |
|---|
1. Log in to Control Room. 2. Open event build and navigate to the Ticket Details tab. 3. Scroll to the Questionnaire section. 4. Select NEW QUESTION. 5. Choose question type (Open Ended or Multiple Choice) and enter the question content. 6. To target by ticket type: click Set Ticket Type, select the relevant ticket types from the event build, then click DONE. This step is optional. If skipped, the question will appear for all orders. 7. Save the Question. 8. Save the Event. In checkout: If a ticket type is set on the question, the question only appears for customers who have that ticket type in their order. If no ticket type is set, the question appears for all orders (existing behaviour). |
FAQ's
Q: How do you see the questionnaire answers?
Go to Reporting, then Reporting Dashboard, then Questionnaire Results. Select the event and export or display results.
Q: Is setting a ticket type mandatory?
No. Ticket type targeting is optional. This differs from Offer Codes where ticket type selection is mandatory. If no ticket type is selected, the question applies to all orders.
Q: Can I make a targeted question mandatory?
Yes. Mandatory applies independently of ticket type targeting. A mandatory targeted question will be required only for customers who have the relevant ticket type in their order.
Q: How many questions can I add?
Up to 5 questions per event: 3 x multiple choice and 3 x open-ended.
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