How to Issue BULK Complimentary Tickets

What (does it do):

Use this tool to issue any ticket type on your event as a complimentary ticket. You can send multiple tickets to one person or several hundred people, before or during the event.

You don’t need to create a separate complimentary ticket type. If you want a separate ticket allocation, see our guide to creating complimentary ticket types.

Why (use it):

This tool can be used for a variety of reasons: issuing promoter or artist hold tickets, issuing tickets to guest list attendees if you don't want to manage a manual guest list, or even issue tickets in bulk for large functions and sponsored table events, or to owners, managers and members.

Who (best events/time to use it):

The ticketing admin person or the person managing the issuing of complementary tickets. You must have an Admin account access to issue. 

How to Issue Complimentary Tickets to a bulk list of recipients.

In Moshtix Control Room: 

• Before starting you will need the following minimum amount of information to issue tickets:
  - First Name
  - Last Name
  - Email of the person receiving 
  - Number of tickets they need 
  - Types of tickets they need
• Select Complimentary Tickets from the menu.
• Choose your event from the Event search dropdown.
• Select the Bulk Recipients tab.
• Download the CSV template for your event (click here on how to use)
•  This includes your event’s ticket types, The template has all the events ticket types populated so ensure you download the template specific to your event.
• Fill in all mandatory fields, then save the CSV file.
• Upload the completed file to the importer.

Choosing a Delivery Method: 

Send tickets: will send a Booking Confirmation to each email address in the .CSV file with the ticket's included all emails will have a "view my tickets" button to view and access the digital tickets.

Generate barcodes; suppresses the sending of tickets and will send the logged in user generating the order an email with a link to download a .CSV of the ticket details with barcodes. 

Orders are grouped by the email address entered into the .CSV. Rows that contain the same email address will be grouped into 1 order. Each ticket will still display it's unique name.

After your upload is processed We’ll email a summary to the address linked to your user account. It will include a CSV file of the generated orders with links to their digital tickets. 

The email will also tell you if any orders had errors with the upload

Typical error issues include:

• Incorrect or insufficient information e.g. missing an email
• Allocations of tickets are exhausted

How to use the .CSV Template:

You can put the columns in any order, but your file must include:

• First Name
• Last Name
• E-mail
• At least one Ticket Type / ID column for the event you selected

You can delete ticket columns you don’t need, but do not change the headers of the columns you keep.

Here is an example of a CSV sheet and how you can fill it in:

Bulk Order handling: 

Orders are grouped by the email address entered into the .CSV. Rows that contain the same email address will be grouped into 1 order. Each ticket will still display it's unique name.

FAQ's

Q: How do I search for and manage Comp tickets?

You can still search for and manage complimentary tickets, including resending, cancelling and downloading barcodes from 'Comp Tickets - Search' in the navigation. 

Q: How do I report on issued tickets?

Complimentary Tickets are all available to report on within our Insights Dashboards, including as separate data in all applicable Sales based dashboards.

Q: How will my recipient receive my tickets?

Your recipient will receive an email to the email address entered when issuing the tickets. 

When choosing to generate barcodes, the logged-in Control Room user will receive an email with the .CSV attached. This can also be accessed by searching for the order in Comp Tickets - Search and downloading the Barcode file. 

Q: How do I create tickets to issue as comps?

All tickets created in an Event Build are eligible to be issued as Complimentary Tickets. Tickets issued as Complimentary are taken from that ticket types total allocation. 

If you want to manage ticket allocations specifically. You can still create ticket types as Comp only Tickets and just issue those through the tool.