Collector Tickets: Collectable Only Mode

What (does it do):

Collector Tickets now support a new "Sell as Collectable Only (No Event Entry)" configuration mode. When enabled, the ticket type functions as a purchasable keepsake or momento — it does not grant entry to the event and does not generate a barcode. This is separate from the existing Collector Ticket (with entry) behaviour, which remains unchanged.

This gives you more flexibility to offer printed keepsakes, limited edition collectables, or post-event momentos without needing to tie them to an entry ticket type.

Why (use it):

• Increases Collector Ticket adoption by reducing fan confusion between entry and collectable options
• Reduces FX contacts from fans wanting to downgrade from a Collector Ticket to a Standard ticket
• Allows post-event dispatch
• Enables you to sell collectables independently — no need to bundle with entry tickets

Who (best events/time to use it):

Clients who want to offer limited edition printed collectables for any event. Particularly well-suited to high-demand, iconic events where a keepsake holds value. 

3 key highlights

1. Collectable-only mode: Sell a Collector Ticket purely as a keepsake — no event entry, no barcode, no scanning. Perfect for limited edition momentos and post-event dispatch.
2. Clear fan experience: Collectable-only tickets display with a distinct UI — purple "Grab a Collectable" CTA, a dedicated "What is a Collectable?" info modal, and no toggle — so fans always know what they're purchasing.
3. Individual refunds: Collectable-only tickets can be refunded independently without affecting the fan's entry tickets on the same order.

Limitations:

• Collectable-only tickets do not generate a digital ticket or barcode for the fan
• Collectable-only tickets are excluded from scanning integrations
• Attendance calculations exclude collectable-only ticket types
• SMS delivery does not apply to collectable-only tickets (no barcode / ticket link generated)

Does this need to be implemented by a Team? Yes — Contact your Moshtix Client Manager to enable.

Does this have a Paid component or a Cost associated with it? Yes — Contact your Moshtix Client Manager to enable.

FAQ's

Q: Can a fan buy a collectable-only ticket and an entry ticket in the same order?  Yes. A fan can purchase a collectable-only ticket and a standard entry ticket in the same order. They are treated as separate items and can be refunded independently.

Q: Can a fan get a refund on just the collectable without losing their entry ticket? Yes. Collectable-only tickets can be refunded individually without affecting the entry tickets on the same order.

Q: Can the collectable be sold without any other ticket types on the event? Yes. A dedicated collectable-only ticket type can exist independently on an event and does not need to be paired with an entry ticket type.

Q: Will the collectable-only ticket appear in Moshscan or QFLOW? No. Collectable-only tickets are explicitly excluded from scanning to prevent them being scanned for entry.