Timed Checkout instantly secures selected tickets for a limited time while fans complete payment, helping reduce checkout errors and keep ticket sales flowing smoothly.
What (does it do):
Timed Checkout secures tickets for a set period during the purchase process. When a fan selects tickets and clicks Buy Now, the tickets are reserved for 10 minutes, allowing the fan to complete payment while ensuring tickets are not sold to others during that time. If payment is not completed before the timer expires, tickets are released automatically.
Why (use it):
Previously, tickets were only secured after payment was confirmed, which could lead to errors or lost tickets during high-demand onsales. Timed Checkout aligns with industry standards, improving fairness and providing a smoother, more predictable experience for fans.
Who (best events/time to use it):
Timed Checkout is ideal for all events, particularly those with high-demand onsales or tiered ticketing. It applies automatically across all events and is the default checkout flow for the platform.
Key highlights
- Instant Ticket Reservation
Fans’ tickets are secured immediately when they click Buy Now, reducing errors caused by tickets selling out during payment. - Countdown Timer for Confidence
A fixed 10-minute timer gives fans a clear window to complete payment, making the checkout process predictable and fair. If tickets are not purchased within the allotted time, they are automatically returned to general availability, keeping sales accurate and fair for all fans. Improved Fan Experience
Fans receive clear notifications if tickets they selected are no longer available, reducing frustration during high-demand onsales.
Requirements & Limitations
- Timed Checkout is now the default checkout experience across all events on the platform. Tickets selected during checkout are automatically reserved for 10 minutes while payment is completed. If the timer expires, tickets are returned to general availability.
- To maintain a fair and reliable experience, Timed Checkout may be unavailable if fraud, misuse, or technical issues are identified.
FAQ's
Q: What is Timed Checkout?
Timed Checkout is a feature that secures your selected tickets instantly when you click Buy Now, giving you a fixed amount of time to complete your payment before tickets are released back to availability.
Q: Why is there a time limit?
The time limit helps make checkout fairer for all fans and reduces errors during high-demand events. It ensures tickets aren’t held indefinitely while still giving you enough time to complete your purchase.
Q: How long do I have to complete payment?
You have 10 minutes from the time you click Buy Now to complete your purchase. Additional time is automatically added for payment processing.
Q: What happens if I don’t finish payment in time?
If payment isn’t submitted before the timer expires, tickets are released back to general availability so other fans can buy them. Fans are notified via a modal and a follow-up notification if they attempt to purchase those tickets again.
Q: What if the tickets I selected are no longer available?
If your selected tickets are no longer available when you try to purchase, a notification will let you know. You can then choose from the remaining tickets that are still available for the event.
Q: Do I need to do anything to enable Timed Checkout?
No. Timed Checkout is automatic for all events and doesn’t require any setup.
Q: Will this affect how tickets appear on the event page?
No. Tickets will appear normally on the event page. Timed Checkout only affects how long tickets are reserved during the purchase process.
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