Walk Up Mode: Introduction

What is Walk Up Mode? 

Walk up Mode, brought to you by Moshtix, is designed to streamline ticket purchases at clubs and venues.

Say goodbye to long lines and hassle with our seamless on-the-door ticketing solution, ensuring swift entry for patrons.

With Walk up Mode, clubs and venues can now effortlessly facilitate door sales, enhancing customer satisfaction and providing invaluable data collection.

Simplify your ticketing process today and elevate the guest experience, Making Live Easy with Moshtix.

Benefits

- "Set and Forget" feature for clients, enabled at the account level and automatically applied to all events. 

- Automatically enabled 1 hour before the event start time and continues throughout the event to ensure lines keep flowing into the venue. 

- Fans spend less time in the queue and more time at the event using the streamlined checkout experience and scanning their instantly displayed ticket.

FAQ

How has the checkout been 'streamlined'? 

We've streamlined the checkout experience by limiting the number of input fields required to be populated, Including only email, phone number and postcode. And by reducing the number of additional choices that are made, as door sales tickets are instantly displayed and no event reminders are required SMS is not applicable to these transactions as well as other optional items like SecureTix.

We've also made it faster to process payment by expanding the credit card option by default to also easily expose the option to checkout with ApplePay or GooglePay (Subject to device setup)

How do I get a QR Code, and is this the only way to get Walk up Mode?

We've provided an integrated tool within the Event Editor that allows you to generate and download a QR code for your event directly from the Preview page, you can then add this to any posters or templates and place around the venue to advise customers how to purchase tickets.

This tool is available at all times and is not specific to Walk Up Mode, Walk Up Mode is activated on your event 1 hour before the event start time and is accessible via QR code or directly from the Event page on Moshtix.

How do I create and manage a Door Price ticket with fees?

Tickets and Ticket Prices continue to be managed under Ticket Types within the event build. There's no change to the fee structure with ticket prices so they can be built as required regarding any specific fee requirements.

Tickets can also be hidden or closed for sale using the Advanced Ticket Settings to remove tickets that are not available to purchase at the door.

Are there any fees added to my door price tickets when buying through Moshtix?

There has been no change to how fees are created and applied to tickets or orders on the Moshtix platform, this means that any ticket level and order level fees will continue to apply to all purchases on the event regardless of it being a "door ticket". This includes the order level Transaction Fee.

All fees continue to be configurable per account and per event, Further conversations can be had with your Client Manager to discuss specific fee requirements for Door Sales tickets.

How do I setup my Venue to ensure customers purchase online and have their tickets ready?

To ensure customers are aware early on that a ticket purchase is required to gain entry, it is recommended to print and place posters or other collateral around the venue and early on in the area where customers queue so they can purchase while waiting in line and have their ticket ready to present for scanning at the door.

For more information and to access and implementation guide, contact your Client Manager.

I have more questions about Walk up Mode

For more information, check out the introduction article here, or reach out to your client manager / our client support team via clientsupport@moshtix.com