How to Grant Partner Access in Moshtix as an Account Owner

This article is for Moshtix account owners who want to give trusted partners like promoters or artist teams access to collaborate on events within their Control Room. You'll learn how to grant access, choose what events they can see, and manage permissions. If you've already been granted access and need help using it, check out our guide [How to Use Partner Access: Once You've Been Granted Access].

Access is granted in a hierarchy, Granting access to create events, automatically grants access to also edit and report on that new event, and, granting access to edit an event automatically grants reporting access. 

Granting Access to Create New Events (Level 1)

How to grant access: 

1. From within your Moshtix Control Room, Click Manage Events > Give Access

2. Search for the Partner account name or email that you want to grant access to

   Note: Access is granted to ALL admin users within the selected Client, even when searching via email

3. Select from the list and click Save. 

This grants all admin users within that account access to create new events directly in yours. They will be created in an Unapproved state for you to review and Go Live.

Review who has access:

To review who has been granted access to create a event: 

1. From within your Moshtix Control Room, Click Manage Events
2. If access has been granted, the Give Access will be expanded to display the list of accounts.
3. View the list of accounts that have access and manage as needed.

 How to revoke access: 

1. From within your Moshtix Control Room, Click Manage Events
2. Find the Partner account in the Give Access section and click the 'x'
3. The Partner account is removed from the list, Click Save to finish revoking access. 

Revoking access here prevents admin users from that account from creating new events. They will still be able to access and edit events they've previously been added to. 

Searching for partner accounts:

When searching to grant access to partner accounts, you can search by Venue, Client or by user email address. Once an account is selected from the search, access is granted to all admin users within that account - even when you have searched using an email address.

Granting Access to Edit Existing Events (Level 2)

How to grant access: 

1. From within your Moshtix Control Room, Select an existing event.
2. Click Give Access
3. Search for the Partner account name or email that you want to grant access to
   1. Note: Access is granted to ALL admin users within the selected Client, even when searching via email
4. Select from the list and click Save. 

This grants all admin users within that account access and edit the selected event. If that event is already live, all changes made by the partner account admins will be published immediately, without requiring approval. 

Review who has access:

To review who has been granted access to edit the event: 

1. From within your Moshtix Control Room, Select an existing event.
2. If access has been granted, the Give Access will be expanded to display the list of accounts.
3. View the list of accounts that have access and manage as needed.

How to revoke access: 

1. From within your Moshtix Control Room, Select an existing event.
2. Find the Partner account in the Give Access section and click the 'x'

3. The Partner account is removed from the list, Click Save to finish revoking access.  

    

Granting Access to Report on Events in Insights (Level 3)

How to grant access:

1. From within your Moshtix Control Room, Select an existing event.  
2. In ‘The Event’ Tab > Select Grant Reporting Access

3. Search for the Partner account name or email that you want to grant access to

   a)  Note: Access is granted to ALL admin users within the selected Client, even when searching via email

4. Select from the list and click Save. 

This grants all users with reporting permissions within that account access to filter by this event within their own Insights reporting.

Review who has access:

To review who has been granted access to report on the event: 

1. From within your Moshtix Control Room, Select an existing event.
2. In ‘The Event’ Tab > Select Grant Reporting Access
3. View the list of accounts that have access and manage as needed.

How to revoke access: 

1. From within your Moshtix Control Room, Select an existing event.
2. In ‘The Event’ Tab > Select Grant Reporting Access
3. Find the Partner account in the Give Access section and click the 'x'

4. The Partner account is removed from the list, Click Save to finish revoking access. 

    

FAQs

Why can I search by a user address but only add access for an account? 

The user email search is there to make it faster and simpler to locate the partner account that you want to grant access to, It does not grant access to individual users. 

Can I only grant access to promoters?

This feature allows you to grant access to any partner account who also uses Moshtix, This can be primarily promoters but also any other team that you are collaborating with on your events. 

How do I control the content being created and edited on my events?

If you have granted access for a partner to create an event, then an admin within your account must review and approve the event before it is published live. 

Edits made to a live event are published when saved, if you do not want anyone outside of your organisation making edits, then you can revoke access after the event is created and before it is put live. 

How do I grant reporting access for non admin users? 

If you have granted access to another event organizer to create or edit, or report on your event/s, only Admin users will have access to create, edit or report. If you wish to grant wider reporting access (to non admin users) see 'Granting access to report on events in insights'

Can I move an event from my Control Room to a partner?

Yes, once you've created the event