I've Just Created My First Event - Why Isn't It Live?

Congratulations, and thanks for choosing Moshtix! 

Once you have created your first event, you may notice that it doesn't go live straight away. As part of our broader effort to prohibit fraudulent events being hosted on the platform, new client accounts must go through an approval process before their first event is accessible for sales. You only need to do this once - after we've verified your account you'll be able to create listings without intervention. 

How can I speed up this process?

After you create your client account and put your event together, you'll receive an email from a member of our team titled 'Welcome to Moshtix! Please Verify Your Account'. This email will serve as a general introduction to our client support team, and also ask you for some details that will allow your event to go live. 

Please ensure you reply to this email. If we don't receive a response, we'll disable user logins after seven days. This email can end up in junk mail, or is sometimes overlooked. 

If you have any queries, reach out to the team on clientsupport@moshtix.com, and we'll be in touch within 24 hours to address your concern.